Now Hiring - Account Representative in Saukville, WI

Protanic is the first and oldest UST compliance testing company in the United States.

Summary - The Account Representative performs a variety of duties in the areas of sales, account management and office administration. Provides exceptional customer service, pursues new business and manages existing accounts and projects as assigned and ensures clients derive maximum value from our services.

Essential Duties and Responsibilities - Include the following items and other duties may be assigned.

· Provide excellent customer service to account base

· Call on and sell to independent gas station owners and larger chain entities

· Responsible for managing assigned accounts

· Creating accurate work orders for our customers

· Scheduling services and reviewing completed work orders for any follow up action.

· Make occasional visits to customer sites

· Attend, setup, and work trade shows annually (usually 2-3/year)

· Responsible for maintaining an accurate, up-to-date customer data base

· Provide our service technicians with the necessary information to successfully complete the job.

· Interact with the other Account Representatives to create the technicians dispatch schedule

Supervisory Responsibilities - This job has no supervisory responsibilities.

Competency- To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above one’s own interests. Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Ethics – Treats people with respect; Keeps commitments; Inspires trust of others; Works with integrity and ethically; Upholds organizational values.

Professionalism – Approaches others in a tactful manner. Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities perform the essential functions.

Education and/or Experience:

• High School graduate or equivalent
• College Business degree a plus
• 1-3 years of administrative office and bookkeeping experience

Mathematical Skills - Ability to add, subtract, multiply and divide.

Reasoning Ability - Ability to solve practical problems and deal with a variety of customers. Strong analytical skills are a must. Ability to research projects/jobs as requested and organize and report relevant information. Ability to work independently and accomplish a variety of concurrent tasks on a day-to-day basis in a timely, organized, and professional manner with appropriate follow-up

Computer Skills - Proficient with Microsoft Office Suite or related software packages

Other Skills and Abilities:

· Excellent verbal and written communication skills

· Excellent sales, interpersonal and customer service skills

· Excellent organizational skills and attention to detail

· Excellent time management skills with a proven ability to meet deadlines

· Results driven

· Ability to function well in a high-paced environment

· Ability to understand technical situations and relay information in a non-technical manner to customers

Physical Demands and Work Environment - The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the essential functions of this job, the employee is regularly required to sit; use of hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 20 lbs. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. The noise level in the work environment moderate.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Excel: 2 years (Required)
• Customer service: 3 years (Required)

Work Location: In person